"Visit to A&E"

About: Royal Berkshire Hospital

Visited A&E on a Friday night and was assessed immediately before being moved to one of the beds and having tests done in a timely manner by polite, friendly staff. The results took some time to come back but I assumed that Friday night is likely one of the two busiest nights of the week. The level of kindness and courtesy shown by the nurses in my short time there was exceptional, especially when having to deal with some less appreciative patients. I'd like to thank all of the staff in the A&E department that night for making what was a very anxious guy feel completely at ease.

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Response from Royal Berkshire Hospital

Many thanks for your review. It is always a pleasure to read that we have successfully delivered a positive patient experience as we strive very hard to achieve this for all patients attending the unit. We do hope you are recovering well.

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