"Ward 200, 2nd floor"

About: Hull Royal Infirmary

I just spent a day on ward 200 for an iron infusion. I injured my foot badly a few days before and had other medical conditions that complicated things. From the minute I arrived, limping, in awful pain and nervous, the staff were fantastic. Reception put me at my ease with a smile. A member of staff said they were putting me on a bed so I could get my badly swollen and bruised foot raised, a nurse made sure my medical information was discussed with me and how this would be managed, another nurse looked after me patiently and gave me confidence, taking time to 'find' a vein to give me the least discomfort, and another member of staff smiled and chatted as she carried out other duties. The lady who was making the ward clean and tidy chatted to me happily and offered help and I was brought tea, food and biscuits by staff I can't name, all friendly. These staff were professional throughout whilst I observed them checking on everyone whilst tending to patients and cleaning chairs and beds as they went. They never stopped. I came out of there confident in the care I received, with knowledge about what would happen next. I never expected such a comfortable visit, I felt scared and worried and the amazing staff got me through it with such a caring and professional attitude. I would not worry if I have to go again. Thank you

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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