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A&E

Story from nhs.uk

"A&E"

About: University Hospital Of North Durham

I was admitted to A&E early hours a week ago with a severe case of Labyrinthitis. I was in A&E for the best part of 10hours (side room) and cant praise all staff enough. I was really looked after to a very high standard and every member of staff from healthcare assistants to Nurses and Doctors could not have provided a higher level of care then then they were already delivering. Only downfall i was sent away after they decided not to admit me with a 'Urgent' referal to an outpatient clinic that would be within the next week! A week has passed and on chasing this up there is no record of a referal and my symptoms have not improved!

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Responses

Response from University Hospital Of North Durham 9 years ago
University Hospital Of North Durham

Submitted on 16/05/2014 at 16:35
Published on nhs.uk on 17/05/2014 at 04:00

Thank you for providing feedback on your recent visit to the A&E department at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received, however if you would like us to look into your referral please do not hesitate to get in touch with us and we will do our best to help if we can. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the department. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774 email: patient.experience@cddft.nhs.uk

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