Thumbs up to Day surgery Unit and a one special nurse. I have been to this Hospital before some 12 months previous. The staff were excellent then and this Nurse did not let the hospital down on my second visit. The whole procedure from when i arrived into the Ward was A1. The consultants were very informative and my procedure went well. The theatre staff were excellent to and my aftercare making sure my recovery was monitored was as it should be. They do the best cuppa's n crispy soft toast that could outshine a 5* breakfast restaurant. I've had many operations over the years and i must say Russell's Hall are the best and that's even going private at the Priory. One little hitch was the reception clerk. She was rude, she belts out asking for your details without making eye contact as though you were going into HMP & not a hospital. I did make her aware of her coldness and reminded her that i am a patient who is going to have a operation and some polite courteous eye contact and calm slow voice would be appreciated. Again whilst all this good work is been had by many patients the Ambulance service run by Arriva Hospital Solutions is the worsts ever. Great guys n lasses do a great job with a smile on their faces, but the management need to sort out the waiting times. 2, 3, even four hours are the norm to wait for a return journey home. Well done all those mentioned and thanks again to the nurse pure Five stars for your nurse nightingale skills.
"Great Hospital Experience"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Russells Hall Hospital