"Terrible attitude from auxillary staff & nurse"

About: The Great Western Hospital

I was in hospital recently for a discectomy. Great surgeon and mostly good nurses with some very caring and good auxiliary staff. However the terrible nursing care I was given after leaving surgery and ICU was disgraceful. I was put into the care of a newly qualified nurse who didn't know what she was doing and didn't respond to buzzer calls. I was left to wet my bed on 3 occasions due to no one coming to see me despite several distress calls. The day time auxiliary staff clearly hated their job and showed this through their grumpy and dissatisfied demeanour and grumbling of patients (why do the job if you hate it so much??!!) They really let the rest of their team down and were rude and abrupt to patients. It's a shame as some staff were exceptionally good but the overall experience for me was so bad due to incompetent nurse and rude auxiliary staff who greeted patients in the morning with 'Get up, what do you want for breakfast? Do I have to read it again?' So unpleasant. Will be putting in an official complaint.

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Responses

Response from The Great Western Hospital

Thank you for letting us know about your concerns. I can only apologise that your experience clearly wasn't as good as it should have been. We’re keen to investigate the problems you identified, if you haven’t contacted them already, our customer service team can be called on 01793 604031, or on email to customer.service@gwh.nhs.uk. The team will be able to take the full details of your recent stay and will arrange for a complaint investigation.

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