"Better administration needed - catalogue of errors wastes time"
About: Bedford Hospital South Wing / Trauma and orthopaedics Bedford Hospital South Wing Trauma and orthopaedics MK42 9DJ
Posted by Scubamegadog (as ),
I attended paediatric outpatients in Cygnet Wing with my daughter recently. We arrived at 10. 10 for her 10. 20 appointment and were acknowledged and told to take a seat.
At 11. 00 I reminded the desk that we were 40 mins overdue. Apparently a chit is written for each outpatient as they arrive and its put in a tray without reference to appointment time and the nurses take the top one and calls the next name. So having arrived first my daughter's chit was on the bottom and several later appointments had been called before her.
Got seen by junior at 11. 10 for 5 mins and escorted to X-Ray and asked to sign in. Turned out it was the wrong X-Ray department...they don't do spines. So off to the correct department..and waiting till 11. 40. Finally saw consultant at 12. 15...2 hours after appointment time.
Total time in hospital...190 minutes. Total time receiving attention...20 minutes. Total waiting time in four queues...the rest. And having followed instructions I now have the 8 seats I was asked to take.....any offers?