"Myself phoning GMed"

About: Dr Gray's Hospital / Emergency Medicine NHS 24

(as the patient),

Having suffering acute headache for two days could not cope any more so phoned 111.

To keep this short and to the point which is all that matters I cannot praise this service enough. It was quick clear and responded immediately to my suffering.

I cannot thank them enough for the help and concern that I received from all departments. From a Dr arriving at midnight to emergency ambulance at 6 am to being admitted to Dr Grays in Elgin Consultants, Doctors, Nursing Staff from top to bottom were fantastic. Thank you, thank you all most sincerely.

I know we are miles behind say Germany but what we do have or can afford is incredible. From now on I will take an interest in the fund raising for Dr Grays hospital. They deserve all the back up that all of us should help provide. At sometime in our lives we will depend on them to relieve our suffering or save our life.

Please keep up the good work. - we need you! !

Thank you all again.

Regards and good wishes

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Gimi

Thank you very much for taking the time to provide positive feedback on your experience of using NHS 24, via 111, and of the service you received at Dr Gray's Hospital in Elgin.

Here at NHS 24 patient care is out top priority and I am pleased that our service to you was seamless as we work closely with our partner Health Boards to provide the most appropriate care for patients.

From your posting, it is clear that this would have been a very worrying time for you and I do hope that your health has improved.

Thank you again for your positive comments. I do wish you well.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Gimi

NHS Grampian is delighted to hear about your positive experiences of care at Dr Gray's Hospital in Elgin. Thank you so much for taking the time to provide this feedback. We will pass on your comments to the service concerned.

Best wishes for a full return to good health.

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