"Helpful CDU dept"

About: John Radcliffe Hospital

Had an appointment today with my teen son in the CDU dept at the JR, after my last visit to the children's A&E dept last week I was pleasantly surprised to find staff willing to help, communicate and help formulate a care plan for my son's ongoing needs. The nurses were helpful, caring and understanding as well as showing empathy for my child, the Doctors were informative and caring in their examination and treatment of my teen. Came away with a clear view of what was happening with my son's health, a follow up appointment, a long term plan and contact details if I was worried or concerned before his next appointment.

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Response from John Radcliffe Hospital

Thank you very much for your feedback, it is greatly valued. I am glad that you felt well looked after while your son was being cared for. It has been an absolute pleasure to share your thanks with the team that looked after you and your son, and gave you are clear view of the situation, both at the time, and in planning for the future. I hope that your son is recovering well. Should you wish to contact the Trust directly with any further comments or concerns please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk and a PALS Officer will be happy to help.

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