"Neuorology Royal Berkshire hospital, Reading..."

About: Royal Berkshire Hospital

No option of male of female doc given, fine for me but if an issue for others, beware The neurologist I saw: did not have my notes had not read my notes had no idea why I was there was rude and dismissive refused to talk to me ( the patient, female) and spoke only to my husband ( male) - neither of us are of the appearance or religion that requires a woman to be treated as chattle! tried to diagnose me within the first 30 seconds as "undiagnosable" shouted at me when I could not do one of his exercises as it hurt - I tried 3 times, and was crying in pain he leant on my head! ( I have a slipped disc and am in extreme pain, and in a wheelchair!) my husband said he seemed angry from the moment we went in, and he was entirely disinterested in anything we had a chance to say in the whole 3 minutes we were in there. absolute waste of time, and as the long journey to get there and very long wait to be seen in the first place had caused me so much pain, overall it was very upsetting. my husband raised a complaint with the PALS system - forget it - they never got back to us we have asked for a second opinion - heard nothing back our GP has asked for a second opinion - heard nothing back disgusted and left feeling more upset then when I went there, and still no diagnosis or treatment plan Beware - if you are unwell - do everything you can to be seen somewhere other than the Royal Berks in Reading - no one there cares, and even if you complain, they do not respond to you.

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Responses

Response from Royal Berkshire Hospital

We are very sorry that you are unhappy with the service. We understand that PALS did contact your husband the same day as the initial contact - when they were unable to contact your husband, they emailed him the same day and sent out a formal acknowledgement letter the following day to which he responded. The Patient Relations Team are currently formally investigating your complaint but if you wish to discuss progress to date please don't hesitate to contact us on 0118 322 8338 (or talktous@royalberkshire.nhs.uk by email).

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