"Faultless wisdom teeth ops"

About: Guy's Hospital

I've had two wisdom teeth operations at Guy's dental hospital and both times it's been fantastic - appointments organised efficiently, with a choice of appointment time and date and reasonable waiting times (4-6 weeks). The doctors, nurses and anaesthetists were all very professional and friendly, introducing themselves to me, explaining things clearly (including the risks and benefits of treatment) and answering my questions fully. The actual operations both went really well and I was back at home a few hours later. I am really pleased with the treatment I've received. The only negative thing I can think of is that the dental urgent care centre always seems extremely busy and often appears to be turning people away. This is obviously bad for people who need urgent help, and it also makes the waiting environment for other patients much less pleasant. Perhaps the urgent care centre needs to increase its capacity?

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Response from Guy's Hospital

Thank you for taking the time to tell us about your experiences of Guy’s Dental Services. I am delighted to hear that that your experience of both dental treatment and the appointments system has been so positive. You comments have been shared with the senior clinical and management staff in Dental Services, who will make sure that their teams are informed. The Dental Matron has provided an explanation for the busy environment you witnessed in the Dental Urgent Care Centre: ‘The number of patients we accept varies on a daily basis it takes into account the number of clinicians/students that are working in the area. Unfortunately we do have to triage patients due to the large volumes of patients we see and have attended the service. When we triage patients we ask them various information regarding their pain, how long they have had it, swellings, trauma this enables us to see the patients that are in the most pain. If a patient who has lost a crown for example attends and is triaged this patient will be sent away as it is not a true emergency that requires treatment on this day. We offer patients other options to accessing emergency dental care if we cannot accommodate them.’ I hope this explanation answers your question. If you have further questions or would like to discuss this issue further, please contact PALS who will be glad to liaise on your behalf, on 020 7188 8801, 020 7188 8803 or pals@gstt.nhs.uk.

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