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Not offered tests and had to beg for investigations to be ca...

Posted By Julsy3

"Not offered tests and had to beg for investigations to be carried out"

About: Tameside General Hospital / General medicine

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

A young single mother with 2 children became dizzy and fell down stairs. Numb down right side. Went to A & E at hospital in another area but then referred to Tameside Hospital for further tests. She is a qualified nurse so was aware of the seriousness of her symptoms.

Her notes couldn't be found at Tameside. She was not offered tests and had to beg for investigations to be carried out. Was eventually given ECG and 'cardiac tape' but no explanation about loss of sensation down right side of her body. Still has some weakness. Very disappointed with all aspects of care.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 9 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 16/05/2014 at 14:20
Published on Care Opinion at 14:51

I am sorry to read about your experiences at Tameside.

I am concerned you felt you were not listened to and I want to let you know that we are working hard to improve our communication with our patients and people who visit our hospital.

If you would like this to be formally investigated please can you contact Sarah Williams, Matron Urgent Care & Cardiology. Telephone 0161 922 6000, Bleep 2002

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough Director of Nursing at

john.goodenough@tgh.nhs.uk”

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