"The worst hospital experience"

About: Queen Alexandra Hospital / Accident and emergency

I was admitted to this hospital at approximately 10pm on Thursday March 13th, 2014. On arriving by ambulance, the staff attempted to argue with the paramedics who though I was a serious case. After about 10 minutes of arguing, I was taken to another unit, where I waited. I was coming off morphine given to me by the paramedics, and in a lot of pain. One nurse checked up on me a few times, but he was obviously very busy. At one point I called out for someone to check in on me. Someone said they would go and find a nurse. The nurse never came. The original nurse saw me sobbing and came to my rescue, asking me why I hadn't called for help! I mean, seriously!? I was then taken to for x-rays, where the staff were lovely, and very patient. After waiting a further hour a doctor rushed in, didn't introduce herself, told me there was nothing wrong with me so I'm being discharged. She was with me less than 20 seconds. No asking me if I had any questions, nothing. I refused the nurse until the doctor saw me, but she refused to come. I wasn't rude, or obnoxious (like the lady next to me - funny how all the doctors and nurses swarmed to her!). I was discharged without being asked where I was staying (I commute from London, so usually I don't have anywhere to stay!). On returning home, thanks to my parents for driving 4 hours to pick me up, my doctor at home saw me and recommended I go straight to A&E. I am very thankful that my local hospital did a better job - people actually spoke to me like I was a human being. Oh, and it turns out I did have a serious accident. I honestly can't believe how I was treated. You might ask why it has taken me so long to write this review. Well, I have been so angry with the hospital and I didn't want to say anything out of turn. However, after two months, I thought it was about time. I'm currently under the care of some wonderful doctors at Milton Keynes hospital, and awaiting an operation. I would not recommend you go to this hospital or take a loved one, unless you have not choices whatsoever.

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

I am sorry to hear that you had such a negative experience at the hospital. Although I appreciate this was some time ago, if you would like to contact us then we would be happy to look into this further.

You can contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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