"Not impressed at all"

I've experienced nothing but headache from this hospital. Appointments are cancelled with no warning, appointments are sent through when you have explictly told them your son is in the middle of GCSEs. THe phone system doesn't work. It has taken nearly 18 months of diagnosis with constant visits with them saying the same thing over and over again. My won was discharged due to wrong information and we had to go back on the waiting list. I feel spoken down to even though I have the same level of education and understanding as the consultants. I would change hospitals if there was a choice but there isn't because of what my son needs doing. It's really a disgrace. I'm just hoping now the treatment is apparently due to start that this level of incompetency and unhelpfulness doesn't continue.