"Great to have bedside TV & ..."

About: Queen's Medical Centre

(as the patient),

What I liked

Great to have bedside TV & phone, good range of menu options on ward

What could be improved

There seemed to be very little communication between ward nurses and my medical team. It was hard to know who was actually in charge of my care (I seemed to have 3 consultants, but none of them saw me very often). Plans were made behind my back, and I only found out about them by accident when a junior nurse 'let slip' what the doctors were planning to do next.

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Responses

Response from Queen's Medical Centre

Thank you for your feedback, we are sorry to hear that you felt you were not kept informed about the care you were receiving. We would appreciate it if you could get in touch with the hospital directly so we can look into the concerns you have raised. If you would like to contact our PALS department on 0800 1830204 or 0800 052 1195 to provide further details.

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