About: Derriford Hospital

Woke up bank holiday, couldn't move my face. A +E said it was bells palsy and sent me to ENT wednesday. All he wanted to go on about was my eye and put a patch on me. Dont need a patch or eyedrops because i am getting the opposite of dry eye. Still dont know why the back of my head hurts, he seemed to think it is was viral (another word for not sure). Contacted GP to discuss more steroids, because A+E said i'll need to be weened off, they didn't even know about me. When GP's secretary eventually found something about me, all it said was eyedrops. That tells me ENT dont read stuff from A+E and then make up their own diagnosis. So now i still dont know going on and tomorrow i'm going to run of tablets and dont know what's going to happen.

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Ross

Thank you for your message and I am sorry that you have had cause to raise concerns regarding your care within the ENT department and subsequent communication with your GP. I will ensure that the Service Line team for ENT are made aware of your concerns but should you wish to discuss the issues raised in your posting with a member of staff at the Trust, please don't hesitate to contact the Patient Advice and Liaison team (PALS) on 01752 439884 or alternatively, via e-mail at plh-tr.PALS@nhs.net

Thank you again for bringing this matter to our attention.

Kind regards


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