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urgent out patient appointment

Story from nhs.uk

"urgent out patient appointment"

About: Royal Derby Hospital

I would have sooner waited longer for a proper appointment, the department was running one and a half hours late, I had booked hospital transport to take me home, so I had just gone in for my appointment when the driver arrived to take me home, there was no time to come to a conclusion about my medication. I was out of house for five hours put back on the same medication I have been on for the last sixteen years very upset and disappointed.

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Responses

Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 29/04/2014 at 10:38
Published on nhs.uk on 02/05/2014 at 04:02

Thank you for providing us with your feedback regarding your recent appointment in our Rheumatology Department. I am sure this experience must have been very frustrating for you and I would like to offer our sincere apologies for this. If you would like us to look into this matter further, we would need to have more details and therefore if this is something you would like us to do, can you please contact our Patient Advice & Liaison Service (PALS) on Freephone 08007837691 or via email on dhft.contactpals@nhs.net. Once we have more information regarding your appointment, we can invesrigate these matters and respond back to you more thoroughly. However, in the meantime, please accept our sincere apologies once more for any upset caused on this occasion and again, many thanks for taking the time to provide us with this important feedback, which offers us the the opportunity to review our services and implement improvements wherever possible. Kind regards, Miss Deborah Furness, member of the Patient Experience Team for Derby Hospitals NHS Foundation Trust

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