"Ultrasound Scan Appointment"

About: Royal Derby Hospital

In February 2014 I attended the Ultrasound department for two scans to help try and diagnose a condition. On arrival I was left waiting for half an hour after my appointment time. When I was finally seen I wasn't made to feel at all comfortable about the procedure and the member of staff was less than friendly. As one of the scans was invasive I was extremely nervous and wasn't made to feel at ease. Particularly when I complained that it was causing me pain and major discomfort. The staff member continued and seemed almost annoyed that I was distressed. In the letter I received I was told the probe used for a "trans-vaginal" ultrasound was no bigger than a tampon or finger. This was not the case. It was frankly terrifying. A short while after I left the hospital I visited the bathroom to discover that there was blood. When I visted a nurse practitioner later that week after being unable to walk or sit comfortably I was told I had a stage 4 perineal tear and that the gel used for the procedure had caused an allergic reaction. It took me several weeks to heal from this and has left me with scarring. Overall that visit has made me very reluctant to use the NHS for these sort of services again. Particularly as the results from my scan showed that there was nothing to report.

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Responses

Response from Royal Derby Hospital

Many thanks for taking the time to provide us with feedback from your recent experience in the Ultrasound Department at this hospital. I was extrememly sorry to hear of your plight and certainly would like to offer our sincere apologies for the distress and upset caused to you on this occasion. Without more details unfortunately, I am unable to look into this matter more fully, but if you would like us to investigate this further we would certainly be happy to do so. If this is something you would like us to do, then please contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 783 7691 or via email on dhft.contactpals@nhs.net to provide them with more information and upon investigation, we can respond back to you more thoroughly. In the meantime, I will forward this on to the Head of the Ultrasound Department, so your concerns can be raised with the staff in this area. Once again, many thanks for taking the time to provide us with this important feedback and once more, please accept my sincere apologies on this occasion. Kind regards Miss Deborah Furness, a member of the Patient Experience Team at the Derby Hospitals NHS Foundation Trust

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