"too much to do too little time..."

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope on the High Dependency Unit at the MRI for your relative and yourself.

Nurse training overseas is usually over a 3 to 4 year period as it is in the UK, what the nurse was possibly alluding to was a 3 month induction that would have taken place when they first started working at the hospital.

I was also sorry to learn that your relative was left without pain relief after having requested this with the nursing staff. It is always our expectation that patient’s requests for pain relief are actioned in as timely a manner as possible and that the effectiveness of any pain relief given is always subsequently checked by the nursing staff.

All the light fittings have been replaced on Ward 8, there was a delay in sourcing the fittings but they are all now in place. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns have also been raised directly with the department involved in order that they can look into them so that others don’t experience the same issues as you did.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope on the High Dependency Unit at the MRI for your relative and yourself. Nurse training overseas is usually over a 3 to 4 year period as it is in the UK. What the nurse was possibly alluding to was a 3 month induction that would have taken place when they first started working at the hospital. We were also sorry to learn that your relative was left without pain relief after having requested this with the nursing staff. It is always our expectation that patient’s requests for pain relief are actioned in as timely a manner as possible and that the effectiveness of any pain relief given is always subsequently checked by the nursing staff. All the light fittings have been replaced on Ward 8, there was a delay in sourcing the fittings but they are all now in place. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. Your concerns have also been raised directly with the department involved in order that they can look into them so that others don’t experience the same issues as you did. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust