"too much to do too little time..."

About: Manchester Royal Infirmary

A relative of mine has just been into your hospital for major surgery. A Nurse that was treating them in HDU told them that he had qualified overseas in a 3 month training course, how is that sufficient? when our nurses have a 4 year Degree course to complete. When they moved to ward 8 they waited 5 hours for pillow cases to be put onto the bed, and the light above the bed is held together with micropore tape!! One of the lights in the room is hanging by its cable. My relative was left without pain relief for 4 hours even though they had spoken to a nurse on the ward, Thankfully we've now got them home, hopefully we wont have to return! Please don't tell me to speak to the PALS service!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope on the High Dependency Unit at the MRI for your relative and yourself.

Nurse training overseas is usually over a 3 to 4 year period as it is in the UK, what the nurse was possibly alluding to was a 3 month induction that would have taken place when they first started working at the hospital.

I was also sorry to learn that your relative was left without pain relief after having requested this with the nursing staff. It is always our expectation that patient’s requests for pain relief are actioned in as timely a manner as possible and that the effectiveness of any pain relief given is always subsequently checked by the nursing staff.

All the light fittings have been replaced on Ward 8, there was a delay in sourcing the fittings but they are all now in place. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns have also been raised directly with the department involved in order that they can look into them so that others don’t experience the same issues as you did.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope on the High Dependency Unit at the MRI for your relative and yourself. Nurse training overseas is usually over a 3 to 4 year period as it is in the UK. What the nurse was possibly alluding to was a 3 month induction that would have taken place when they first started working at the hospital. We were also sorry to learn that your relative was left without pain relief after having requested this with the nursing staff. It is always our expectation that patient’s requests for pain relief are actioned in as timely a manner as possible and that the effectiveness of any pain relief given is always subsequently checked by the nursing staff. All the light fittings have been replaced on Ward 8, there was a delay in sourcing the fittings but they are all now in place. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. Your concerns have also been raised directly with the department involved in order that they can look into them so that others don’t experience the same issues as you did. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story