"The waiting list was 2-3 months long"

About: Telford referral and quality service (TRAQS)

(as a service user),

I phoned my GP to see how my appointment was getting on. It had been three weeks and I had not heard.

The waiting list was 2-3 months long. I tried calling the complaints department but they didn’t answer.

If at work, I don’t have the time to run around and arrange appointments.

This is no service in my eyes.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for writing to TRAQS.

Unfortunately, as all feedback is annonymous I have been unable to establish the circumstances leading to the delay in your appointment. If you would care to contact TRAQS on 01952 580441 we will be able to investigate the matter further to determine where any problem has arisen and whether it is possible to offer you an alternative location or appointment.

We look forward to hearing from you in the future.

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