"I would like to say a big thank you..."

About: Queen Victoria Hospital / General surgery

(as the patient),

I would like to say a big thank you to the Consultant (Harry Belcher), and the Theatre team, for the operation to remove a Ganglion Cyst from my right hand in April. Their friendly, caring and professional manner put me entirely at ease during the operation.

My few hours spent at the Queen Victoria Hospital was a very positive experience. I was warned that I may need pain killers after the operation, but only needed them on three separate occasions in the few days afterwards.

I’ve followed all the advice on the fact sheet I was given, and my hand seems to be recovering nicely. I can now drive without the cyst digging into my wrist, and don’t have to feel self conscious about the sight of it. Once again, a big thank you to the lovely members of staff I met at the QVH.

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Alex

Many thanks for your comments we are very pleased to hear that you had such a good experience when you attended for your surgery in April.

Please be assured that your comments have been passed onto Mr Belcher and the teams involved with your care who will appreciate your positive feedback.

We are pleased to learn that you are now comfortably driving and we wish you all the best with your continued recovery.

Kind regards,

Nicolle Tadman

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Update posted by Alex Bannister (the patient)

Thanks Nicolle,

Yes, please pass the comments on. I felt that all those involved really cared about what they were doing, and made it a very pleasant experience for me, the patient.

Kind regards,

Alex