"Minor hand surgery"

About: Queen Victoria Hospital (East Grinstead)

I had a great experience with QVH and will not hesitate, not for a second, to recommend this place to anybody. On the afternoon of Friday the 25th of April 2014 I had a broken wine glass accident resulting in a laceration of the side of my left little finger. I went to the nearest minor injuries hospital in Edenbridge but was sent from there (with a letter) to QVH as they could not provide X-ray. I waited in the QVH minor injuries unit for about an hour to be seen by a member of nurse staff. I expected some waiting (I was not the only one there) so I did not see it as a problem at all. When I got called in things started happening fairly quickly - X-ray, doctor's assessment, admission to Margaret Duncombe ward, operating theatre and 1h micro surgery nerve repair under local anaesthetics and back to Margaret Duncombe ward. I was discharged on the same day. A week after the surgery I had the stitches out at the plastic surgery dressing clinic and another week later I had an appointment with a physiotherapist. I am on the mend now and will return for a check-up in June. I was very happy with all the care I received indeed. Everybody was so nice, especially the team in the operating theatre, very informative. I knew exactly what was happening all the time I spent in QVH. I was so very well looked after and really impressed by the quality of care and everyone's attitude. So here comes my big and sincere Thank You. Well done QVH, you are doing a great job! Keep it up. Best regards, Jana

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Jana

The Trust would like to thank you for taking the time to share your positive experience of the treatment you received at Queen Victoria Hospital. It is always gratifying to read such comments and it is also pleasing to know that our hospital services have made such an impact.

Please be assured that your comments have been passed on to the manager of the Minor Injuries Unit and the Matron for our Theatres Services who also wish to convey their thanks. We extend our good wishes and all the best with your continued recovery.

Kind regards

Nicolle Tadman

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Response from Queen Victoria Hospital

Dear Jana The Trust would like to thank you for taking the time to share your positive experience of the treatment you received at Queen Victoria Hospital. It is always gratifying to read such comments and it is also pleasing to know that our hospital services have made such an impact. Please be assured that your comments have been passed on to the manager of the Minor Injuries Unit and the Matron for our Theatres Services who also wish to convey their thanks. We extend our good wishes and all the best with your continued recovery. Kind regards Nicolle Tadman - Patient Experience Manager

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