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Experience of A & E treatment

Story from nhs.uk

"Experience of A & E treatment"

About: East Surrey Hospital

I was referred to A & E by Oxted Health Centre late on Friday 2nd May with Atrial Fibrillations. Assessment was prompt, friendly and professional and I spent the night in Acute Medical Unit with constant attention and monitoring. Next day (Saturday) I was seen by the Duty Cardiologist who prescribed a course of treatment, arranged the medications and discharged me later that day with a comprehensive and helpful Discharge Summary. Throughout my time at East Surrey I was impressed by the professional attention which I received and by the cheerful care provided by all the nursing staff, day and night. Thank you!

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Responses

Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 21/05/2014 at 15:29
Published on nhs.uk on 22/05/2014 at 04:00

Thank you for taking your time to comment about your experience. I am glad to read that throughout your stay you received professional, friendly and cheerful care. I will make sure that your comments are passed on to the teams involved in your care. Bethan Borrett, Digital Communications Manager

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 03/06/2014 at 11:46
Published on Care Opinion at 12:42

picture of Ben Mearns

Dear Mr Coote

Thank you very much for letting us know that your brief admission went well. I am glad that we could assist and hope that you are feeling well.

I will pass you comments on to the teams and they will be very pleased to hear your kind words. It really does make a difference to them to get feedback and we are grateful to you.

Kindest regards

Dr Ben Mearns

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