About: York Hospital

My 3 year old son was admitted to the hospital by ambulance as he became ill and unresponsive after visiting the GP for a cough and breathing difficulties (that he'd been to A & E for in the early hours of the same day). Upon arrival he was transferred to the out of hours / A&E waiting area where he waited an hour before he saw a nurse who asserted that though he looked and seemed fine she considered him higher risk as he'd been in the hospital twice in 24 hours. She advised he see a doctor, so he waited another 3 hours and was still not seen. In this time a lot of people had been through. After this 4 hour period my husband and I decided it was better for his well being to take him home having not seen a doctor as we were concerned that 1 - he was being exposed to any number of viruses and illnesses in the waiting room during the time he was there that could make him more ill 2 - it was very late 10.45pm and he was very tired (and poorly) 3 - he was becoming restless and distressed through tiredness and boredom. Though we understand that cases are prioritised, we are beyond disappointed and extremely worried that a 3 year old child arriving in an ambulance is not seen by a doctor after 4 hours! We feel extremely let down by this system which clearly fails to prioritise small children. 4 hours is just unacceptable.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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