"care of our lovely mam"

About: North Tyneside General Hospital

our mam was admitted to hospital with fracture due to fall she was having rehab then got phenomio she picked up a little then we were called in as she was in respiratory failure she sadly passed away in febuary the care our mam received was fantastic and we as a family would like to thank all staff on ward 3 and ward 24 a great big thank you our biggest thanks go to the physio for saving her life when she took poorly on ward 3 and the nurses on wd 24 you have amazing team

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Responses

Response from North Tyneside General Hospital

Dear Susan I am so sorry that you have recently suffered the loss of your mum. It must have been a very difficult time for you and the rest of your family. Thank you so much for taking the time to give the teams on ward 3 and 24 such wonderful feedback. Your very kind words will mean a great deal to all the staff. Knowing how much you and your family valued the wonderful care your mum received will give them all a great deal of reassurance. My very best wishes to you and the rest of your family. Annie

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Response from Joanne Mackintosh, Service Improvement Project Manager, Northumbria Healthcare NHS Foundation Trust

Dear Susan

I was so sorry to hear about the sad loss of your mum. I imagine this is a very difficult time for you and the rest of your family and I want you to know you are all in our thoughts.

Thank you so much for taking the time to give the teams on ward 3 and 24 such wonderful feedback.

Your very kind words will mean a great deal to all the staff. Knowing how much you valued the wonderful care your mum received will give them all a great deal of reassurance.

My very best wishes - please do let me know if there's anything I can do.

Annie

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