"Appalling service"

About: Southport & Formby District General Hospital

The NHS service is not free thousands like myself have paid in for over 40 years. I attended A&E late morning on 17th April following a bad fall. I was transferred from Bangor hospital as I live in this area. My X rays were sent over night 16th April. Did Southport hospital move quickly on this, no I was 8 hours waiting having been admitted at one point and discharged. No action no CT scan I was asked to return on Saturday morning for scan. As it was Easter Sunday next day no one to view scan. I was put on nil by mouth twice and twice cancelled. Six days later I was referred to Liverpool Royal because a consultant was finally available to view my scans. I have attended three hospitals during this unfortunate accident Bangor, Southport and Liverpool Royal Hospitals. How poorly we are serviced by Southport. 5 stars. Bangor. 0 stars Southport 5 stars Liverpool. The nursing staff at Southport are in desperate need of training they have the ability to completely ignore people in pain, desperate for a drink and some of that compassion that they signed up for. Please don't respond with that sickly messages" thank you for your............" Do something you are a disgrace.

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Responses

Response from Southport & Formby District General Hospital

Thank you for taking the time to post your comments. We're very sorry the quality of care you received did not meet the high standards we set ourselves. Please contact our Customer Services Team on 01704 704958 or email soh-tr.complaints@nhs.net so we can investigate your complaint more thoroughly.