"Unclear visiting hours on the website"

About: Royal Bournemouth General Hospital / General medicine

(as a relative),

I had to look up Visiting Hours for the Royal Bournemouth Stroke Unit. The information on the Stroke Unit web page says it's from 2pm until 8pm, so this is what I conveyed to my brother who was travelling from Kent to visit. However, when I opened the pdf link for the Stroke Unit leaflet it said visiting hours were 2-3pm and 7-8pm.

Who's to know which one is right unless we bother the hospital staff with a phone call? As visitors we do not wish to turn up at the incorrect times and make it awkward for everyone.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Cavalierpolo

Thank you very much for bringing this to our attention. The visiting times at the Hospital have only recently been changed on some of the wards. I can confirm that the visiting times for Stroke Unit are 2-8pm. I have spoken to the ward and they confirm that was an old leaflet and they are waiting for the new leaflets to be printed.

Kind regards

Sue Mellor

Head of Patient Experience

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