"Poor ENT Service"

About: Worthing Hospital

The doctors seem to only turn up when they feel like it. You are told you are seeing a certain doctor and then he does not turn up, the nurses announce that he will be late, so you see another guy. The other doctor is rushed, stressed, and clearly fed up with being dropped in it, so to speak, so the customer care you should quite rightly expect, especially so because you are already feeling ill and of course worried, goes straight out of the window. This department is absolutely awful and my 4th visit is upcoming and I am dreading it!

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Responses

Response from Worthing Hospital

We are very sorry to hear of your poor experience of our ENT department. We are committed to providing the best possible care to all our patients and it is very disappointing that your experience of the attitudes of our medical staff fell far below our expected standards. Whilst at times it is unavoidable that delays may occur due to unexpected emergencies, it is concerning to hear that you should be put in a position of experiencing their frustrations. We have forwarded this posting to the managers of the department who would sincerely like to offer their apologies. NHS Choices is a confidential service and does not share with the Trust your personal details. If you would like to contact us to discuss your care further please do not hesitate to do so . You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 or emailing us at PALSWorthing@wsht.nhs.uk

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