"Every member of the hospital staff ..."

About: St James's University Hospital

(as the patient),

What I liked

Every member of the hospital staff who came into contact with me went out of their way to help me, look after me and get me well. I could not speak too highly about the whole hospital.

What could be improved

It would have been good if I coudl say that all these lovely people gave an air of feeling valued and appreciated by their hierarchy (ie hospital manangement) but that was far from evident. I watched people work exceptionally long shifts, covering for staff off-sick, with great stoicism and professionalism, but also an unmissable weariness.

Anything else?

It is the front-line of the NHS who are its mainstay. They don't get enough thanks and praise for their unstinting acre and commitment

Story from NHS Choices

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