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Fantastic service

Story from nhs.uk

"Fantastic service"

About: Royal Bournemouth General Hospital

We took our 6yr old grandson to A&E on Saturday evening after a fall which he cut his eye & the service we received was just fantastic. We were in & out in 20minutes. This was brilliant as we had a 2hrs drive home ahead of us. They glued the cut together & we were on our way. I am certain this has helped him by not having the trauma of waiting. It may have only been a small cut to any one else but to a 6 yr old it's a big deal. Thank you to all the staff involved.

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Responses

Response from Sue Mellor, Patient Experience Lead, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 9 years ago
Sue Mellor
Patient Experience Lead,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 14/05/2014 at 14:30
Published on Care Opinion at 15:34

Dear Graham Harris

Thank you for taking the time to send us your comments about the service both you and your grandson experienced in A&E on Saturday. As you say to a 6 year old it is a big deal and I am pleased to hear that you were seen very quickly and not experience the trauma of waiting. I will ensure that the staff in the A&E department receive your thanks and comments.

Kind regards

Sue Mellor

Head of Patient Experience

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