"Perfect Customer Service"

I had an emergency dental appointment and was expecting the usual demeaning experience I get when I attend my NHS Dentist for my previous poor care of my teeth. I was impressed with my general experience at Farnham hospital but the kindness, down to earth non-judgemental and empathetic behaviour from the receptionist that prompted me to leave positive feedback, something I have only done once before in fifty years. Many thanks for your kindness and empathy, any company would be honoured to have you as an employee. Kind regards Paul Hughes