"Pleased with care at A&E and CDU Clincal Diagnosis unit"

About: Good Hope Hospital / Accident & emergency

(as the patient),

My husband took me into Good Hope on a Sunday morning. I had woken in the night with chest pain. I was seen by a nurse quite quickly, who was very thorough and did an ECG. I then returned to waiting area for some while, the department was extremely busy and was then seen by a doctor. He examined me, talked through the problems and said he needed me to go to CDU for blood tests etc.

I was unable to have the blood tests until 12 hrs after the pain, so at 11.40 am the bloods were taken. I was informed results would take hour and half plus. It was just over. While there I had another ECG and dinner!

Around 2 pm a doctor came and discussed results and told me of further tests needed once my own doctor had requested them. I was able to come home at 2.50. Every member of staff I came into contact with was caring and professional. Today I have nothing but praise for the way I was treated.

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Vmj

Many thanks for taking the time to post your comments.

Our A&E team have been doing lots to improve patient experience and I'm glad you were able to benefit from this work. I hope you are feeling better but if I can help in anyway please don't hesitate to contact me.

Regards

Richard

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