"Unpleasant experience"

About: Hull Royal Infirmary

I attended A&E for the first time on 7th may 2014 and when I went In I was fairly happy with how they treat me my abdominal pain was looked At and investigated thoroughly and the doctor referred me to the garyncologist , however after visiting the garyncologist I was told there was nothing wrong on that side of things and if the pain continued to back to See my GP, so the next day I went to see my GP who could tell I was in alot of pain and told me to go back to A&E so I did. When I got there I waited an hour to see the triage nurse who did the usual routine checks made me do a urine sample and then said the doctor would be with me shortly... 2 hours later I was still waiting and I could see people who came in well after me going in and out of A&E so I went to ask when it was my turn and they had no record of me on the system !! I was then told I would be next to see the doctor which I was.... But this is where my experience got worse. The doctor examined me and even though I was crying in pain and agony still after taking pain killers the doctor did nothing for me. She felt i was not in enough pain to have an ultrasound to see what was going on, she then said if I wanted to be admitted I can be but she couldn't garantee I would get scanned !! So in the end she sent me home with some tramadol and said if it gets worse my GP has to arrange a scan for me.... Never will I use the A&E service again the doctor showed no empathy what so ever

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Responses

Response from Hull and East Yorkshire Hospitals NHS Trust

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. We hope that your pain has now subsided, however please see your GP if you feel you need to be referred for a scan or to a consultant for assessment.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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