"a&e.the way my mum got treated I would never..."

About: Peterborough City Hospital

My mum had a stroke. .got taken in Sunday and the staff were rude..un helpful and I would never wish it on anyone. .they are meant to take care of you not rush you out that flipping door. How would they like it if there mum's got treated that way..I wish they do then they know how we feel.

Story from NHS Choices

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Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I am so sorry that you had such a bad experience and we are keen to learn and improve our service for future patients. With that in mind I will be sharing your comments with our staff so they can reflect on their interactions.

I am sorry for any distress caused to you at what must have been an understandably stressful and anxious time.

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Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your mum's stroke and that you feel she did not receive good care. It sounds as though the hospital is willing to look into your concerns but if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Peterborough City Hospital on 01733 673405 or email them at pals@pbh-tr.nhs.uk.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that your mum is now getting the support that she needs to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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