"Excellant Information desk staff"

About: Trafford General Hospital

I rang the hospital to ask about parking and directions to the hospital as I've never been there before and spoke to a lovely lady who was so helpful and friendly.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your telephone conversation with one of our reception staff. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work, caring and dedication of our staff. It was reassuring to read that you were given helpful and friendly advice when you called, especially as this was your first visit to Trafford General Hospital. We are aware how daunting that can be and how important it is to know where you are going and where to park etc. We will ensure your comments are passed onto the reception staff on your behalf and I am sure that they will be very happy to receive them.

We trust that your first visit, whether for consultation or to visit a patient went well and wish you all the best for the future.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Trafford General Hospital

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your telephone conversation with one of our reception staff. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work, caring and dedication of our staff. It was reassuring to read that you were given helpful and friendly advice when you called, especially as this was your first visit to Trafford General Hospital. We are aware how daunting that can be and how important it is to know where you are going and where to park etc. We will ensure your comments are passed onto the reception staff on your behalf and I am sure that they will be very happy to receive them. We trust that your first visit, whether for consultation or to visit a patient went well and wish you all the best for the future. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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