"urology department"

About: Conquest Hospital

I had a cystoscopy in your urologly department on 6th may,I feel my treatmen t was not as it should have been,on recieving an injection which I assume was to numb the area it was a matter of seconds before treatment started which caused great discomfort,surely as with a dentist the area should be allowed 5 minutes to go numb.I feel I may as well not have had one.several people have said this is the case and I await your reply as soon as possible.

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Response from Conquest Hospital

Thank you for taking the time to provide feedback about your cystoscopy at the Urology Department, Conquest Hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are concerned by what you describe and have forwarded your posting to the Matron and Lead Clinician for Urology. We are very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 01424 758090, by email PALSH@esht.nhs.uk , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the Coffee Shop.

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