"Long waiting list and unhelpful staff"

About: Kettering General Hospital

I have been waiting 9 months for serious ear surgery. The ENT department can not tell me when it will take place and when I said I was not happy they thrust a PALs leaflet in my hand, agreed it wasn't good enough and said there was nothing they could do!! Unprofessional, at times rude and uncaring staff in the ENT department. I asked to speak to the consultant and they said he wouldn't talk to me about the issue and my best bet was to formally complain or contact the chief exc!!

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Response from Kettering General Hospital

I am very disappointed to read your review and I am sorry that you have had an unpleasant experience. We take seriously any comments of this nature and have fed them back to the ENT team. In order that we can investigate this further and ensure that this is not repeated would you kindly contact the Patient Advice & Liaison Service (PALS) on 01536 493305 and provide them with your contact details.

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