"Basic standards not being followed"

About: Royal Blackburn Hospital / General surgery

(as the patient),

Had an appointment today and was running on time. Saw a Dr regarding an operation due to have. The full consultation was carried out including examination with the door held open with a chair onto main corridor. Then taken into another room for basic obs and another nurse was on the phone talking about another patient throughout my procedure. Went down to have an xray to be spoken to like I was hard of hearing. Spoke to staff in normal voice and me like I was at the other side of the hospital.

Come on RBH where is your 6 C's? ? ?

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Responses

Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of one of our services, and thank-you for taking the time to do so. Apologies for the lateness of this response however NHS Choices did not send a notification to me that you had commented, I usually respond within 48hours to any comments that we receive. I am sorry to hear that your experience was less than personal for you and will make sure your comments are passed onto the team concerned if you could possibly email me with the details of the clinic? I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to comment Wendy Stobbs, Patient Experience Facilitator

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