"Refferal from Neurology"

About: Forth Valley Royal Hospital / Neurology

(as the patient),

I have been attending my Neurologist since March 13 and I had an MRI in Feb 2014, which showed my requirement for back surgery.

I attended an appointment to discuss this with my neurologist in mid April 14. I was told to expect to be contacted by Orthopedics within 1 month.

My symptoms of leg numbness and weakness are progressing on a weekly basis.

I called the patient focus service this week, 4 weeks later, to be told the referral had not been received.

I called the Neurology secretary who advised me they had a staff member off sick for 6 weeks and they are 1 month behind with letters! There are 500 letters waiting to be done.

I find this unsatisfactory and have no idea when this might be done. Or when and appointment is likely to be arranged. This is a worrying time and I feel like my whole life is on hold. It has taken 6 years in total to get to this stage.

I would appreicate any response

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Firstly can I apologise for the delay in responding to your posting, this situation must be very frustrating for you. It is difficult to respopnd to your posting but we would like to help progress your referral - please contact me directly Karren Maclure 01324566162

I am the Person Centred Patient Relations Manager.

. I look forward to hearing from you.


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