"consultant didn't even attend"

About: Birmingham Community Healthcare NHS Trust Coventry & Warwickshire Hospital / Maxillo-Facial surgery

(as the patient),

For the past 3 yrs I have been under max fax doctor at UHCW for jaw problems after many operations my consultant thinks I now need a jaw joint replacement but this cannot be done at UHCW because there is no funding so I was referred to Birmingham,

after a long painful 4month wait I got an appointment with Birmingham dental Hospital. I attended for my appointment and was called by a dentist who told me I would see the consultant later on. he then sent me for x-rays that I thought would be of my jaw as that's why I was there. after waiting for these then waiting again to as I thought see the consultant I was called by the dentist again and told infact the consultant would not be there at all! He then proceeded to do a dental exam and said I would have to wait again for a further appointment! This was a complete waste of time that my husband lost time off work for as we do not live in Birmingham and are not local. after the excellent care in UHCW this has made me worried at the shoddy care I received on my first visit to a Birmingham hospitAl where I am left in pain and no further forward.

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Response from Daniel Ibeziako, Communications Manager, Communications, University Hospitals Coventry and Warwickshire NHS Trust

Thank you for providing feedback on the experience you have previously had at UHCW in the maxillofacial department.

I am delighted to hear that you describe the care as excellent in the time spent with us and understand that you are now cared for elsewhere due to funding reasons.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on Patient Opinion.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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Response from David Disley-Jones, Communications Lead, Birmingham Community Healthcare NHS Trust

Thank you for your feedback and I am sorry your expectations were not met when you attended Birmingham Dental Hospital. I note you have posted similar feedback elsewhere, both on this site and on NHS Choices. I believe colleagues have responded to those comments already.

Just to reiterate, in case you need to discuss further (and apologies if you have already taken this action) - in order that we can look into the situation fully, please contact the Customer Services Team on 0800 917 2855 at your earliest convenience.

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