"Filthy Dolphin cafe"

About: Poole General Hospital

My partner has been stuck in a bed for more than three days now. Being heavily pregnant I decided to have a meal in the dolphin restraunt. Upon arriving there was an awful smell but still decided I should eat as there isn't anywhere else to go at half 5. The restraunt was filthy with stained tea mugs and bits of food all over the carpet. Seen as though the restraunt does not open till 6pm you would think the cleaning would have been completed. At the costly prices they charge the least you would expect is a clean set of cutlery. I will not eat here again no matter and would advise everyone to take a 5 minute trip down the road to the town to get food. Also the two members of staff spoke barely any English and had no idea about anything they were serving. Other than the restraunt my partner has been treated well and this review shouldn't be a reflection in the hard working nurses and other staff members.

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Responses

Response from Poole General Hospital

Thank you for taking the time to share your comments. We are very sorry to hear that you were unhappy with the services provided within our catering department and we have passed your comments to the head of services. If you would like to contact us directly to discuss your concerns in more detail, please contact our Patient Advice and Liaison Service (PALS) on 01202 448499. Maria Bennett, Patient Experience Facilitator

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