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"poor service twice - dè ja vu"

About: Heartlands Hospital

I've been recently suffrring from very sleepy spells after ive eaten meals and through out yhe day cant stay awake, yesterday it became extreme and I was on my way home so I decided to go to a and e, why did I bother, so I got there gave my details checked myself in was told 3 hours wait I was like ok because from my side this iasue I was having was not normal and morelike an eemergency that needed medical help, time went by and I was called out by a nursefor a general check up so she took my symptoms, from my own research what I was feeling could lead to, hypoglycaemia, diabetes, low iron levels non of whivh I have ever been a sufferer of, so then the nurse goes you will be seen next, hour went by seemed like they forgot babout me so I enquired and 15mins later a doctor called me out, he checked me out and we had a chat about what I had eaten and how often this happens to me etc, I was like mate I jus don't feel right my head and my eyes are not normal, then he politely fobbed me offby saying you should go to your gp, I was like u being serious and he goes they are more equiped then we are, I looked at him in amazement and walked off, this is the nhs we have in this country then I see no hope, if the a and e cannot assist such issues why dont you make it clear from when a patients arrive instead of making us wait like 4 hours to be told have a paracetamol and go to gp, worst service I have received I dont think I will ever visit this place again

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 9 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust
Submitted on 19/05/2014 at 11:15
Published on Care Opinion at 13:17


Dear Naz

Thank you for taking the time and trouble to post your feedback on Patient Opinion regarding your experience in our ED at Heartlands Hospital. I have forwarded your email to the Matron who will remind all the ED staff about good communication with our service users.

Best wishes

Iona

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