"in and out gallbladder removed and sterlization"

About: Trafford General Hospital

I was admitted here in 2012 for my gallbladder removal as in local its perfect..i was on ward 11 some nurses nice some aggressive and couldn't give a toss, its a case of not enough staff and overworked.was treated well.then had sterlization last day surgery all ok apart from our eu nationals got seen quicker on the day than myself Im now here having scan as ongoing personal problems and gyno are lovely waiting around isn't especially waiting for scan..45mins last week again not enough staff too many patients waiting now appt at 9 and haven't been called yet I do live this hospital as its very local if this closed id have to get 2 buses hour journey to Wythenshawe which is ridiculous

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to read your comments and concerns via the Patient Opinion website about your experiences when undergoing surgery in 2012 at Trafford General Hospital. We can update you that Ward 11 no longer offers inpatient care; the unit was re-established as a day surgery unit with effect from November 2013. Whilst you have given some detail it is difficult to investigate fully due to the time that has passed. I would however, like to reassure you that Trafford General Hospital plans to deliver staff engagement sessions to launch the Trust values and behaviours framework. The framework identifies a clear set of expectations in respect of behaviours and attitudes of Trust employees, aiming to ensure all patients, families and service users receive the best quality patient care. These sessions are planned to commence during May 2014. The Trust also has a duty of care to all patients under our care and we would like to assure you that it has never been the intention of any of our staff to prioritise patients based on their country of origin.

We are reassured that you are happy with the staff in Gynaecology and will pass this on to them. We are very sorry however to read that you have recently experienced delays in the Outpatient gynaecology Clinic, especially with regards to waiting 45 minutes for a scan. Each patient is scanned depending on clinical need and scan times can vary, therefore there may be occasions when demand on the radiographer’s time is high. The outpatient clinic advertises clearly the name of the doctors and nurses available on each clinic and the waiting times. If in the future when attending appointments at this clinic you have any worries or concerns about delays do not hesitate to approach the named nurse for advice.

It is difficult to respond to some posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Trafford General Hospital

We are very sorry to read your comments and concerns via the NHS Choices website about your experiences when undergoing surgery in 2012 at Trafford General Hospital. We can update you that Ward 11 no longer offers inpatient care; the unit was re-established as a day surgery unit with effect from November 2013. Whilst you have given some detail it is difficult to investigate fully due to the time that has passed. I would however, like to reassure you that Trafford General Hospital plans to deliver staff engagement sessions to launch the Trust values and behaviours framework. The framework identifies a clear set of expectations in respect of behaviours and attitudes of Trust employees, aiming to ensure all patients, families and service users receive the best quality patient care. These sessions are planned to commence during May 2014. The Trust also has a duty of care to all patients under our care and we would like to assure you that it has never been the intention of any of our staff to prioritise patients based on their country of origin. We are reassured that you are happy with the staff in Gynaecology and will pass this on to them. We are very sorry however to read that you have recently experienced delays in the Outpatient gynaecology Clinic, especially with regards to waiting 45 minutes for a scan. Each patient is scanned depending on clinical need and scan times can vary, therefore there may be occasions when demand on the radiographer’s time is high. The outpatient clinic advertises clearly the name of the doctors and nurses available on each clinic and the waiting times. If in the future when attending appointments at this clinic you have any worries or concerns about delays do not hesitate to approach the named nurse for advice. It is difficult to respond to some posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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