"Audiology dept"

About: Hull Royal Infirmary

In May 2006 I was fitted with hearing aids. I have had to revisit the Dept several times since and I have always been seen at the arranged time of the appointment and been treated in a very pleasant and courteous manner. This last weekend a fixing point on one hearing aid broke and I telephoned on the Holiday Monday and left my details on the answer machine. As I am due to go on holiday on Thursday I travelled from Howden in the hope that I might be seen and the hearing aid repaired. I arrived at 10.15/10.30 and spoke to reception in Adiology who passed me to a young lady, who said she had been trying to reply to my call all morning. She was very helpful and understanding and took the broken Aid away and repaired it there and then. Wonderful service,treatment and understanding.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We are pleased to read that the staff in the audiology clinic where able to help you. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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