"Whenever I need the paramedics they are always so good"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have a panic button which I pressed when I was in difficulty having suffered from a panic attack. The people who support this service called for paramedics to come and see me – they were marvelous.

Whenever I need the paramedics they are always so good, so reassuring. I made it clear I did not want to go to hospital, they checked everything for me and made sure I would be OK until the next day when the nurse would come and see me. They filled in all the papers and left them with the nurses book so that she would see their notes the next day

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Rifles490

Thank you for taking the time to share your experience of the service. It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

Kind regards

Laura

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