"I appreciate there will occasionally be delays but we are never given any explanation"
About: Crosshouse Hospital / Nephrology Crosshouse Hospital Nephrology KA2 0BE
Posted by Searcher719 (as ),
I had an appointment at the renal Clinic at 11: 40 but was kept waiting until 12: 40 without being kept informed about how long the delays were or why / what was causing them.
This is not the first time appointments have been running late, I always have to wait 20 minutes to an hour. I appreciate there will occasionally be delays but we are never given any explanation or told how long the wait will be.
When I raised this with the receptionist I was told ‘it was not for her to say there was a delay’!