"The paramedics came within minutes"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I called the 999 emergency services for medical help as I had pins and needles all down my left arm. I was very concerned about this as I had a stroke 2 years ago.

The paramedics came within minutes and I cannot speak highly enough about the care they gave. They were so caring, didn’t rush me and really looked after me. I cannot fault the service, it was really wonderful.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Plaid570

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to be able to share your kind comments with the members of staff who came to your aid. Could you please contact me, at your convenience, at laura.martin@swast.nhs.uk with the date and address that the ambulance attended so that I may be able to identify the individuals involved?

Thank you again for taking the time to provide feedback on our service.

Kind regards


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