" I was kept waiting for 2 ½ hours for an ambulance after my treatment ended"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Knowledge650 (as ),
I arranged for transport to take me to and from the hospital when I had an appointment at the Bristol Royal Infirmary. I was told to be ready at 7: 30 so that I could be collected for a 9: 40 appointment. However, I was not collected on time and did not arrive at the hospital until 10: 30.
I then had to re-arrange / book the transport to take me back home.
I am a wheelchair user and following treatment all I want is to get home and to lie down. However, I was kept waiting for 2 ½ hours for an ambulance after my treatment ended.
This is not the first time, there have been 3 or 4 episodes when I have been kept waiting for more than 2 hours. It is very painful, movement for me is difficult and these experiences are frustrating.