"Unacceptable delay for results to be sent to GP"

About: Castle Hill Hospital

I had an outpatients appointment at the Cardiology Department on the 9th of April for a scan/ecg/X ray. All carried out efficiently followed by a discussion with a doctor .He said that the results would be sent to my GP so that treatment could be decided. On the 2nd of May I made an appointment with my GP only to find that he had not yet received a letter detailing the results. That is over 3 weeks from the initial appointment. I contacted the Hospital and found that a letter had been typed on the 29th of April and had now been sent a few days later. This is totally unacceptable for me and all the other outpatients.I understand that it is quite common for a 3 week delay between tests and the issue of results to a GP For a high tech. hospital probably doing quite good work it is nonsense for it to fail so spectacularly on the simple task of communicating results. Please sort it out.

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Responses

Response from Castle Hill Hospital

Dear Mike Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. Most GP surgeries are able to access results via a computer link with the hospital. I am sorry if this was not the case with your GP. However, we will certainly raise awareness with the department regarding the delay in your results being sent to the GP by post and please accept our apologies for the distress this delay caused you. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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