About: Pilgrim Hospital

(as the patient),

What I liked


What could be improved

Everything, I had a miscarriage over Christmas, and had recently started to bleed surisingly heavily. I telephone EPU/Maternity and was told they were full and I should go to A&E. I waited at A&E over 5 hours and had to change my clothes twice because I was bleeding so much. I junior doctor saw me eventually and suggested first - maybe I was pregnant????...how insulting and hurful when I had lost a baby 10 days prior. He had obviously not even read my notes. He then suggested I might be having a period. He asked me what I thought we should do????

How incredible?.....I'm losing blood - have to wait 5 hours and then I'm seen by someone totally inept!

Another hour went by and I was given a 10 second scan and was told eveything was fine. I stated this was not good enough and was losing blood and wanted to know why. I was told that I should go home and come back the following week if I was still bleeding!!!!

I insisted on an examination - when that finally happened a lot of blood and clots came out....it was only then that I was taken seriously and received some proper attention.....over 6 hours after walking through the doors. Throughout this time I also had my 2 and a half year son with me who by now was tired....hungry and very grumpy. This is England, not a third world country...how can this happen.?

Anything else?

To add insult to injury, the inept junior doctor said that he was sorry about the wait but that if I was a private patient I woul dhave been seen immediately!.....???????

I could not beleive this.

Story from NHS Choices

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Response from Pilgrim Hospital

Dear Samantha,

I am concerned about your account of your care and treatment at Pilgrim Hospital over the Christmas period and the specific circumstances which brought you to A&E. I appreciate that this will be a particularly difficult time for you, but I would welcome contact from you at a time when you feel able so that I can investigate your care and treatment more fully.

Sylvia Knight

Chief Nurse

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